Ian Pearson: I have set Companies House the following targets for the year 2009-10:
	Customer
	To achieve a score of more than 86 per cent. in each quarterly Companies House customer satisfaction survey.
	To achieve on average a monthly compliance rate for accounts submitted of 95.3 per cent..
	To achieve an electronic filing target for accounts of 20 per cent..
	To achieve an electronic filing target for other transactions of 67 per cent..
	To ensure that 95 per cent. of electronic documents can be accessed within 60 seconds by search customers from the Companies House Direct download area.
	To resolve 97 per cent. of all complaints within 5 days.
	The chief executive to reply within 10 days to all letters from members of Parliament delegated to him to reply.
	Process
	To ensure that 95 per cent. of electronic transactions received are available to view on the public record within 72 hours.
	To ensure that 95 per cent. of paper transactions received are available to view on the public record within 8 days.
	To ensure that 99.5 per cent. of images placed on the Companies House image system are legible and complete.
	To ensure that Companies House Direct, WebCheck and WebFiling are available for 99 per cent. of the time between the hours of 7.00 am and midnight.
	People
	To ensure that our average work days lost per person is no more than 10.
	To improve the operational energy efficiency rating of Companies House's headquarters building by 10 per cent..
	Finance
	To achieve by 2010-11 a reduction, in real terms, of 15 per cent. compared to 2007-08 in the operational monetary cost of the registry per company on the register (three-year target).
	To achieve taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
	To pay invoices within 10 days.

Ann Keen: I regret that the written answer given to the hon. Member for Halton (Derek Twigg) on 30 March, Official Report, column 896w, was incorrect.
	Data provided were not validated and this did not come to light until queries were raised about data for a subsequent question. In addition, it is worth noting that Wakefield sits outside the North West catchment area and should not have been included in the previous table.
	The correct information is given in the following table.
	
		
			 The number of severe/complex burn cases treated by each burn centre in the North West in each year since 2003(!) 
			 North West Catchment Area 2003 2004 2005 2006 2007 2008 Total 
			 Paediatrics
			 Manchester 10 5 7 8 12 13 55 
			 Liverpool 3 5 3 2 3 5 21 
			 Preston 0 0 0 0 0 0 0 
			 Paediatrics total 13 10 10 10 15 18 76 
			 Adults
			 Manchester 9 10 13 16 16 19 83 
			 Liverpool 7 5 8 11 10 15 56 
			 Preston 0 0 0 0 0 0 0 
			 Adult total 16 15 21 27 26 34 139 
			 Uncoded data(2) 1 — — — — — 1 
			 
			 NW total 66 25 31 37 41 52 216 
			 
			 Source:  The National Burn Injury Database (NBID) was established in 2003 and had no data available before this time. 1: Data do not include readmissions.  2: Uncoded for paediatric or adult case.